Ark Classic Cluster Wiki
your balanced long-term Cluster Network

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====== Ticket Service ======

To contact us you will need a Discord Client.\\
You can download it for free at www.discord.com\\
Alternatively, you can also use the Discord's Web Client.\\
\\
📡 **ACC Invite Link**\\
http://accluster.net/discord or\\
https://discord.gg/3MHphbKT9Q
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> **__Please read before creating a Ticket__**
> The Channels for Tickets are named **#support-english** and **#support-german**.
> Note that we can only process ACC specific requests.
>
> First make sure that your Question/Concern has not already been answered inside the [[support:knowledgebase|Knowledgebase]]. Please write your Question in one Message (editable) as only one Message/Ticket per hour is allowed. As soon as an ACC Supporter or Admin has time for your request, a private thread will be created. When your request is complete, it will get deleted after a period of time.\\
> :!: **ATTENTION:** Don't share GPS data with your first request, this should be done in a private thread/conversation! You will always be contacted by @ACC Supporter  or @ACC Admins. If you receive messages from other names regarding your request, ignore them.\\
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:?: **What are the reasons for contacting the Support?**\\
  * Coverage of Offline Raider
  * Violation of the General Rules
  * General ACCluster related Issues
  * Report about Cheaters/Hackers/Glitchers
  * Someone is blocking Player Spawns at a World
  * Someone is blocking resource-rich Areas/Spawns
  * Stuck problems or Objects that cannot be selected


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